FAQ! NEED HELP ?

  • How can I place an order on your website?

    You can place an order by browsing our products, adding the desired items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your order.
     
     
  • Can I modify or cancel my order after it has been placed?

    Yes, you can modify or cancel your order within 2 hours of placing it by contacting our customer service team.
     
     
  • What payment methods do you accept?

    We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets.
     
     
  • Will I receive a confirmation email after placing my order?

    Yes, you will receive an order confirmation email with your order details shortly after placing your order.
     
     
  • How can I track my order status?

    You can track your order status by logging into your account and navigating to the ‘My Orders’ section or using the tracking link provided in your confirmation email.
  • What are your delivery options?

    We offer standard and express delivery options. You can choose your preferred option at checkout.



  • What is the estimated delivery time?

    Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days.



  • Do you offer same-day delivery?

    Yes, we offer same-day delivery in select areas. Please check the availability at checkout.



  • Can I schedule a delivery for a specific date and time?

    Currently, we do not offer scheduled deliveries. However, you can choose express delivery for faster service.



  • What should I do if my order hasn’t arrived on time?

    If your order hasn’t arrived within the estimated delivery time, please contact our customer service team for assistance.
  • How can I apply a promotional code to my order?

    You can apply a promotional code at checkout in the designated field. Enter the code and click ‘Apply’ to see the discount.



  • Do you offer discounts for senior citizens?

    Yes, we offer a special discount for senior citizens. Please provide proof of age at checkout to avail the discount.



  • Can I use multiple promotional codes on one order?

    No, only one promotional code can be used per order.



  • How often do you have sales and promotions?

    We have sales and promotions throughout the year. Subscribe to our newsletter to stay updated on upcoming offers.



  • What should I do if my promotional code isn’t working?

    If your promotional code isn’t working, please check the terms and conditions or contact our customer service team for assistance.
  • How can I check if a product is in stock?

    You can check product availability on the product page. If a product is out of stock, it will be indicated on the page.



  • Do you offer prescription medications?

    Yes, we offer prescription medications. You will need to upload a valid prescription to purchase these products.



  • Can I request a product that is not listed on your website?

    Yes, you can request a product by contacting our customer service team. We will try our best to source it for you.



  • Do you have a product substitution policy?

    If a product is out of stock, we will notify you and suggest a suitable alternative. You can choose to accept or decline the substitution.



  • How can I find product details and usage instructions?

    Detailed product information and usage instructions are available on the product page.
  • How do I create an account on your website?

    Click on the ‘Sign Up’ button on the homepage, fill in your details, and submit the form to create an account.



  • I forgot my password. How can I reset it?

    Click on the ‘Forgot Password’ link on the login page and follow the instructions to reset your password.



  • How can I update my account information?

    Log into your account, go to ‘Account Settings,’ and update your information.



  • Why am I not receiving order confirmation emails?

    Please check your spam/junk folder. If you still do not see the emails, contact our customer service team.



  • What should I do if I encounter technical issues on the website?

    If you encounter any technical issues, please contact our technical support team for assistance.